Job marked complete
Eligibility check
One neutral request, text or email
Direct Google review link
One reminder, 48 to 72 hours
Owner response
Canceled or test record
Employee or vendor
Not a genuine customer
Satisfaction screen
4 and 5 stars to Google
1 and 2 stars to a private form
Review gating, against policy
Opted out
Replied directly
Complaint raised
Duplicate record
Review already posted
Stop
One reminder is an operational baseline, not a Google rule
No incentives, ever
Do not request five stars