Is the experience complete?
Is a complaint still open?
Has a negative review already been posted?
Wait. Do not ask yet.
Resolve it first. No review ask.
Close the loop. Do not ask for a revision or removal.
Yes
No
No
No
Yes
Yes
In person: offer to text the link
Manual text: one link, no follow-up chase
Receipt or invoice: passive line
Every branch: no incentive, no rating cue, no selective solicitation, no pressure, no requested content